Cancellation Policy

Understand your options when plans change.

Last updated: August 10, 2026

Summary: Free cancellation is available for bookings cancelled more than 7 days before check-in. Cancellations within 7 days may incur charges. All cancellations must be submitted through your account dashboard.

Refund Schedule

Notice Given Before Check-in Refund Amount
More than 7 days 100% Full Refund
2 – 6 days 50% Refund
Less than 2 days / No-show No Refund
After check-in No Refund

How to Cancel a Booking

1
Sign in to your account Go to your Dashboard and navigate to My Bookings.
2
Select the booking Find the booking you wish to cancel and click View Details.
3
Request cancellation Click Cancel Booking and confirm when prompted. You'll receive a reference number.
4
Receive your refund Eligible refunds are processed within 5–10 business days to your original payment method.

Non-Refundable Situations

Cancellations made less than 48 hours before check-in.
No-shows — failure to check in on the scheduled arrival date without prior notice.
Promotional or special offer rates marked as Non-Refundable at the time of booking.
Early departure after check-in — no partial refund for unused nights.

Force Majeure & Exceptional Circumstances

In exceptional circumstances beyond your control — such as natural disasters, government travel restrictions, or serious medical emergencies with documentation — we will consider flexible cancellation arrangements on a case-by-case basis. Please contact us as soon as possible in such situations.

Questions?

If you have any questions about our cancellation policy or need assistance with a cancellation, our support team is available 24/7 to help you. We're always happy to assist.

Contact Support Manage Bookings