Privacy Policy

This Privacy Policy explains how Hostel ("we", "us", or "our") collects, uses, and safeguards information about you when you use our website and services. By using our services, you agree to the collection and use of information as described in this policy.

We collect information you provide directly to us, including:

• Account registration details (name, email address, phone number)
• Booking information (dates, room preferences, guest count)
• Payment information (processed securely — we do not store card numbers)
• Communications you send us through contact forms or support requests
• Reviews and feedback you submit

We also collect technical information automatically, such as your IP address, browser type, pages visited, and session data to improve security and user experience.

• To process and manage your bookings
• To communicate booking confirmations and updates
• To respond to your enquiries and provide customer support
• To improve our website, services, and user experience
• To detect and prevent fraud and ensure security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or alteration. All data transmission is secured using SSL/TLS encryption. Passwords are stored using strong one-way hashing and are never stored in plain text.

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist in operating our systems, provided they agree to keep your information confidential. We may also disclose information where required by law.

You have the right to access, correct, or request deletion of your personal data. To exercise these rights or for any privacy-related questions, please contact us through our contact page.

We use session cookies to maintain your login state and enhance your browsing experience. No third-party advertising cookies are used on this site. You can disable cookies in your browser settings, though this may affect certain functionality.

We may update this policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our services after changes constitutes your acceptance of the updated policy.